Message Count

the message count is incorrect and it counts one sent message twice can we look at a fix for this please?

Thanks for your inquiries. let me give you a clear idea of how message credit works. When you send a message, it gives you 2 notifications: one for sending and another for message delivery reports. So, each time you send a message, it gets 2 webhook calls. So when you send a message it will count as 3 messages. And if you get a reply to that message, finally 4 messages will be counted. If you still facing problems or your message count is incorrect please contact our support desk here at https://botsailor.com/help/en/customer/login so that we can check on your account. Thank you. (updated reply with valid link- preiously replied by Sarwar vaiya.) 

My question

Is this also applies for Facebook, telegram and Instagram also

Where I can find this document

So I can also explain to my customer

About this message credit works

Please Display a Chart in your Website , What are all , How much Credit Will Consume

for Example :

WhatsApp Message Sent : 2

WhatsApp Sent Message Delivered : 1

User Replied : 1

Instagram Sent Message

Comment Automation

Webchat Sent Message

like this in a Table format , currently you mentioned a basic idea How credit consuming work in your website that too only for whatsapp

publish a table for clear Idea

Facebook, Instagram, and Telegram do not provide delivery or sent status reports. As a result, only one credit is used to send a message, and another credit is granted upon receiving a reply. Thank you.