Hello. Is it possible in Live Chat, to show only unread message or only subscribers sent message to us? Because when all message there, include the broadcasting, the chatbot, then we don't know who is reply or responding. If there a lots of subscribers, then it hard to check.

Ok, We appreciate your suggestion. We surely consider this to improve live chat section in near future.

Thanks

Yes i am agree with this ideas.
Also, create the category for message template will be awesome

So my team member can find and reply using specified message template according the category of saved message template

Yes, We will do it also. And we are now working on a huge improvement on Live Chat shared inbox to make it more faster, easy to use, easy to understand & powerful.

Thanks

Great, shared team inbox will be game changer

Yes, It's also in plan.

Thanks

Live Chat now has a huge improvement with all these requirement.

Yes must required feature along with this chat can filter using filter so we can create filters like closed, under process, opened etc.
so this will help us to manage like small CRM.
thank you