It would be great to have an omnichannel chat where you can have the WhatsApp, Facebook, and Instagram of the same brand to respond from there to all the messages that the users of that brand make.

Right now they are all separate, you have to open and close, open and close.

Yes, that is correct, user experience is the main factor in reducing churn

Yes, that's a great idea

Thanks for your nice suggestion. We will review it and consider it for future implement.

Thanks