Error Recording Audio in Live Chat
Jonas Souza
Hello team
When I click to record the audio in the chat and send it to the user, it shows the following error below:
I'm getting the following error when trying to upload an audio file, and my customers are also experiencing the same issue:
"Error (#100): Param file must be a file with one of the following types: audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg, audio/opus, application/vnd.ms-powerpoint, application/msword, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet, application/pdf, text/plain, application/vnd.ms-excel, image/jpeg, image/png, image/webp, video/mp4, video/3gpp. Received file of type 'audio/webm'."
Please check as soon as possible, I am having problems with customers.
When I click to record the audio in the chat and send it to the user, it shows the following error below:
I'm getting the following error when trying to upload an audio file, and my customers are also experiencing the same issue:
"Error (#100): Param file must be a file with one of the following types: audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg, audio/opus, application/vnd.ms-powerpoint, application/msword, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet, application/pdf, text/plain, application/vnd.ms-excel, image/jpeg, image/png, image/webp, video/mp4, video/3gpp. Received file of type 'audio/webm'."
Please check as soon as possible, I am having problems with customers.
We are checking the matter and try to fix it shortly.
Regards
Regards
It has been fixed. Thanks for your patience and we are sorry for this temporary inconvenience.
Regards
Regards