Urgent: Whatsapp Not delivering all broadcast messages
Muhammed Favas
#1
Muhammed Favas
Dear team,
As you are aware, WhatsApp is currently not delivering all promotional messages during broadcasts. Many of them are failing, and we are unable to receive reports on which ones have been delivered and which ones have failed. We urgently need a solution for this because only a few messages are being delivered. I believe you can implement this because we already receive delivery reports in the live chat section
#2
BotSailor
Thanks for your suggestion, We have implemented this feature in Broadcast. No you can track full report of each broadcast, which message sent, delivered, opened everything in the report.

Cheers :)
#3
Sales
@ Muhammed Favas
The biggest problem is that Facebook collects sums for sent messages, whether they are delivered or not, and messages that fail show a red check mark, but when the template is sent manually, it is received to the customer who failed in the broadcast method. We want a solution for the messages that fail before the financial compensation is deducted. for these messages
#4
BotSailor
#3

Sales

We have detail report of delivery status like open failed in broadcast report. However we will provide option to filter by report and also we will provide option re-send option of failed message.

Thanks