#1953-Intermittent Botsailor Downtime: Missing Responses

Hello Botsailor Team,

I’d like to report a serious, recurring issue:

Symptom: During periods of inactivity, the bot stops working entirely and fails to record user input.Evidence:In Screenshot 1 (Botsailor chat view), there is no trace of any incoming message or button press.In Screenshot 2 (WhatsApp Web), you can clearly see the user pressed the button—yet Botsailor never received it.Frequency: This is not an isolated incident; it has happened multiple times over the past weeks.Impact: Lost responses, impaired conversations and growing client frustration. If this continues, we risk losing customers.

Please investigate this urgently and advise on next steps or a workaround. I’m happy to provide timestamps or further logs if needed.

Thank you for your prompt attention to this matter.

Dear user,

Please open a ticket to our support desk by providing the login details of that account. We need to investigate the issue.

Thank you.

Thank you for your feedback. We are actively working to prevent this issue from occurring in the future. If you experience further problems, please contact our support team with detailed logs.

Server started throwing an error 500 if you click on bot manager..

guys you told all issue resolved so now it's down again?

Another database error appears when searching a report on WhatsApp Flow.