Request to Include Media URL in the "No Match" Option
Please include the media URL in the "no match" option, just like it is done in the input flow. This feature is very useful for developing AI agents. EXAMPLE: "user_input_data": [.wasabisys.com/upload/2025/5/livechat/89045-80253-104489]
Yes , it need if anyone send a image it is not replying any message and also in webhook we are not receiving that image , so if you provide that. feature it would be great
CEO
Hello, Thank you for reaching out. Unfortunately, we're having trouble understanding your request. Could you please provide more details or clarify it further? Thank you!
In action buttons within the "no match" flow, when we add a webhook link, the client's text message, phone number, and name are correctly sent. However, when the client sends media—such as audio, images, or video—the media URL is not included in the webhook payload as part of the message. Therefore, we would like the "no match" flow to also send the media URL (audio, video, image) whenever someone sends a message containing media. This feature could be added directly in the "no match" flow, or more professionally, as a global setting where we can define a webhook URL for receiving all messages.
CEO
Okay, Understand, We are going to provide media id in element for outbound webhook. Thanks Konok
We have provided media url in webhook post paramer. Example post data like { "first_name": "Ranzu", "chat_id": "8801736899800", "postbackid": "", "user_input_data": [], "user_message": "#ATTACHMENT:image#https://bot-data.s3.ap-southeast-1.wasabisys.com/upload/2025/5/livechat/518-32722-1039906307609353.jpeg |caption:" }
Congratulations on your dedication, Botsailor team. I’m very grateful to be heard. I’d just like to suggest a minor adjustment to the data sent to the webhook, purely for best practices. The following structure would be more appropriate: json Copiar Editar { "first_name": "Lucas Andrade", "chat_id": "987654321000", "postbackid": "", "user_input_data": [], "user_message": { "type": "audio", "url": "https://exemplo-cdn.com/uploads/2025/5/audio-cliente-abc123.ogg", "caption": "" } } This structure would make things much clearer and more efficient for end-client automations, especially since not everyone has the same technical expertise as we do.