Whitelabel Plan - Requesting changes on how User Accounts are counted
WhatsApp
Hello Team,
I am currently on User Account # 50 Plan.
I have 2 kinds of issues.
1) I am running campaigns, and many users are signing up but are either unable to understand how to onboard their WhatsApp account or are not onboarding intentionally.
2) I am getting many spam registrations as well.
My capacity of 50 users is getting filled frequently without the actual usage.
Request:
It would be great if you could count the User Accounts based on a connected WhatsApp account, if the user account has a connected minimum of 1 WhatsApp account Facebook account or any other account, then only consider it as an established User Account.
Additionally, this raised concern over the expired accounts which are not being renewed by the customer. This kind of account shall also not be considered in the total reseller user account count.
Possible Solution:
1) Create a default plan "Expired", when the User's subscription or trial is expired, put them on an expired plan automatically
2) Do not count users from Expired plan
3) Do not count users from Trial Plan (if they do not have an active connected account, otherwise if connected, then count it as well)
4) Count those users who are on an active plan (Plus trial plan users only if they have a connected account)
I am currently on User Account # 50 Plan.
I have 2 kinds of issues.
1) I am running campaigns, and many users are signing up but are either unable to understand how to onboard their WhatsApp account or are not onboarding intentionally.
2) I am getting many spam registrations as well.
My capacity of 50 users is getting filled frequently without the actual usage.
Request:
It would be great if you could count the User Accounts based on a connected WhatsApp account, if the user account has a connected minimum of 1 WhatsApp account Facebook account or any other account, then only consider it as an established User Account.
Additionally, this raised concern over the expired accounts which are not being renewed by the customer. This kind of account shall also not be considered in the total reseller user account count.
Possible Solution:
1) Create a default plan "Expired", when the User's subscription or trial is expired, put them on an expired plan automatically
2) Do not count users from Expired plan
3) Do not count users from Trial Plan (if they do not have an active connected account, otherwise if connected, then count it as well)
4) Count those users who are on an active plan (Plus trial plan users only if they have a connected account)
Thank you for reaching out and sharing your detailed feedback – we truly appreciate your suggestions and understand your concerns.
You're currently on the User Account #50 Plan, which, as per the current system design, counts all created user accounts under your reseller dashboard — regardless of whether they have connected channels or are actively using the platform.
We understand that sometimes users may sign up and either fail to complete onboarding or register for spam or trial purposes, and this can quickly fill up your user quota. However, our user-based plans are designed to reserve system resources, support, and infrastructure for each created account — whether or not the user completes setup.
That said, if your growth strategy involves running ads or campaigns that bring in many new sign-ups, many of whom may not convert or fully onboard, we recommend considering our Pay-As-You-Go (PPU) Plan.
Why the PPU Plan Might Be a Better Fit:
Unlimited User Accounts – no limits on the number of signups you can receive.
Only Pay When They Use – charges apply only when accounts actively consume features (like sending messages), making it ideal for high-volume registrations.
More Scalable for Campaigns – perfect for ads and outreach where many users may test or abandon the system.
Regarding your feature suggestion (counting only users with connected channels or active plans), it's a thoughtful approach. While our current architecture doesn't support that logic out-of-the-box, we’ve noted it for future consideration and internal review.
In the meantime, if you're seeing a lot of expired, inactive, or spam signups, you can:
Manually delete unused user accounts to free up space.
Add a verification step (like email or mobile OTP) before account creation to filter spam signups.
Use tags or flags to keep track of high-potential vs. low-engagement users.
Let us know if you’d like help switching to the PPU plan or need assistance managing current users — we’re here to support you.
Warm regards
Konok
You're currently on the User Account #50 Plan, which, as per the current system design, counts all created user accounts under your reseller dashboard — regardless of whether they have connected channels or are actively using the platform.
We understand that sometimes users may sign up and either fail to complete onboarding or register for spam or trial purposes, and this can quickly fill up your user quota. However, our user-based plans are designed to reserve system resources, support, and infrastructure for each created account — whether or not the user completes setup.
That said, if your growth strategy involves running ads or campaigns that bring in many new sign-ups, many of whom may not convert or fully onboard, we recommend considering our Pay-As-You-Go (PPU) Plan.
Why the PPU Plan Might Be a Better Fit:
Unlimited User Accounts – no limits on the number of signups you can receive.
Only Pay When They Use – charges apply only when accounts actively consume features (like sending messages), making it ideal for high-volume registrations.
More Scalable for Campaigns – perfect for ads and outreach where many users may test or abandon the system.
Regarding your feature suggestion (counting only users with connected channels or active plans), it's a thoughtful approach. While our current architecture doesn't support that logic out-of-the-box, we’ve noted it for future consideration and internal review.
In the meantime, if you're seeing a lot of expired, inactive, or spam signups, you can:
Manually delete unused user accounts to free up space.
Add a verification step (like email or mobile OTP) before account creation to filter spam signups.
Use tags or flags to keep track of high-potential vs. low-engagement users.
Let us know if you’d like help switching to the PPU plan or need assistance managing current users — we’re here to support you.
Warm regards
Konok
