Whitelabel Plan - Requesting changes on how User Accounts are counted
WhatsApp
Hello Team,
I am currently on User Account # 50 Plan.
I have 2 kinds of issues.
1) I am running campaigns, and many users are signing up but are either unable to understand how to onboard their WhatsApp account or are not onboarding intentionally.
2) I am getting many spam registrations as well.
My capacity of 50 users is getting filled frequently without the actual usage.
Request:
It would be great if you could count the User Accounts based on a connected WhatsApp account, if the user account has a connected minimum of 1 WhatsApp account Facebook account or any other account, then only consider it as an established User Account.
Additionally, this raised concern over the expired accounts which are not being renewed by the customer. This kind of account shall also not be considered in the total reseller user account count.
Possible Solution:
1) Create a default plan "Expired", when the User's subscription or trial is expired, put them on an expired plan automatically
2) Do not count users from Expired plan
3) Do not count users from Trial Plan (if they do not have an active connected account, otherwise if connected, then count it as well)
4) Count those users who are on an active plan (Plus trial plan users only if they have a connected account)
I am currently on User Account # 50 Plan.
I have 2 kinds of issues.
1) I am running campaigns, and many users are signing up but are either unable to understand how to onboard their WhatsApp account or are not onboarding intentionally.
2) I am getting many spam registrations as well.
My capacity of 50 users is getting filled frequently without the actual usage.
Request:
It would be great if you could count the User Accounts based on a connected WhatsApp account, if the user account has a connected minimum of 1 WhatsApp account Facebook account or any other account, then only consider it as an established User Account.
Additionally, this raised concern over the expired accounts which are not being renewed by the customer. This kind of account shall also not be considered in the total reseller user account count.
Possible Solution:
1) Create a default plan "Expired", when the User's subscription or trial is expired, put them on an expired plan automatically
2) Do not count users from Expired plan
3) Do not count users from Trial Plan (if they do not have an active connected account, otherwise if connected, then count it as well)
4) Count those users who are on an active plan (Plus trial plan users only if they have a connected account)