We are thrilled to announce the beta release of BotSailor’s Omnichannel Shared Inbox—a powerful new feature that brings all your customer conversations into one unified platform. Whether your customers reach out via WhatsApp, Facebook, Instagram, Telegram, or Webchat, you can now manage all interactions seamlessly in a single inbox. This means faster response times, improved team collaboration, and a more efficient customer support experience!
🔥 Why This is a Game-Changer

✅ All-in-One Communication Hub – No more switching between different platforms. Handle all customer messages from a single, intuitive dashboard.
✅ Seamless Team Collaboration – Assign conversations, track responses, and provide real-time support effortlessly.
✅ Multi-Platform Integration – Engage with your customers on their preferred channels, be it WhatsApp, Facebook Messenger, Instagram DM, Telegram, or your website’s live chat.
✅ Enhanced Productivity – Focus on conversations, not on juggling tabs and apps.
🛠️ Beta Release: Your Feedback Matters!

As this is a beta version, there may be bugs or areas for improvement, and we need your valuable feedback to make it even better! If you encounter any issues, have suggestions for improvements, or need any assistance, please let us know.

👉 How to Share Your Feedback?
📩 Submit your bug reports, feedback, and feature requests in this blog's comment section.

🔄 Important Steps to Get Started

To ensure everything works smoothly, please follow these essential steps before using the Omnichannel Shared Inbox:

1️⃣ Perform a Hard Refresh

On Windows: Press Ctrl + Shift + R
On Mac: Press Cmd + Shift + R

2️⃣ Clear Your Browser Cache

Chrome: Go to Settings → Privacy & Security → Clear Browsing Data and select "Cached images and files."
Firefox: Go to Options → Privacy & Security → Cookies and Site Data → Clear Data.
Edge: Go to Settings → Privacy, Search, and Services → Clear Browsing Data.

3️⃣ Log Out & Log In Again

Simply log out from your BotSailor account and log back in to ensure all changes take effect.

🚀 What’s Next?

We are continuously improving this feature, and based on your feedback, we will refine and enhance it further. Your input will help shape the future of BotSailor’s omnichannel customer support system.

Thank you for being part of our journey! We can’t wait to hear what you think. 💙

🔗 Try the Omnichannel Shared Inbox Now! Login to BotSailor

🚀 Let’s take customer communication to the next level together!

Let me know if you'd like any changes! 🚀

Found some bugs
1. Shared inbox works only if all channels allowed in package.. if anyone channel disabled than not working
2. Join chat taking sometime
3. Subscriber shows 2 Times - https://prnt.sc/ytZCu6CmsUO5<br /> 4. on subscriber msg responded emoji not visible
5. by typing / canned response not showing
6. Label filters not working
7. On resolved or any unread other conversation actions chat getting move to perticular tab but stiill same number chat window remain open and shows no data
8. List and quick reply buttons with message not looks good (content not properly arranged)
9. Subscriber order by not working
10. Outside 24hour join button not working
11. Many times join chat clicked but button not getting hide than need to refresh than shows
12. On channel wise filters channel filter widget stay on chat instead of getting hide https://prnt.sc/8tIK0q67EXNy

Hello team

The shared chat is becoming perfect, congratulations, but we have an important detail that is extremely urgent, the chat was made available to all end users, however, without the option to translate the texts of the new chat, which discredits our company by providing an additional chat entirely in English, for our customers, if we are a BR platform, how are we going to make a chat available in English? It's not strange, at least. Provide an option in the package to remove the shared chat for now until everything is translated.

Some of the issues you mentioned have been fixed; we just need to update them on the server, which will be done today. The remaining issues will be resolved soon.

Thank you for being a valued BotSailor user.

someone's labels showing under my shared inbox.. check SS - https://prnt.sc/1VEz_WyXau96 check this bug and fix please.
all other reseller or entire BS users labels showing inside my account.

Majaor issue : All number are visible to agent even if there are not provided with access

99811025

This issue has been solved.


Thank you.

This issue has already been solved

Thank you.

seems working

Problem with Instagram chat, customer sends a message and when the attendant responds, the following message appears (Sending a message outside the 7-day period is not allowed for #HUMAN_AGENT#) even though the other side sends a message to our side, they are unable to respond.
However, I wrote the text in the normal Instagram chat, the message goes to the other side correctly, the problem is only happening on Omnichannel

Please check.

Hi, this tool is great. But when you have more than one bot, it doesn't specify which one it is, that is, all the chats appear and that's it... and to know which bot it corresponds to, I have to filter only that bot.