Hi team.
What's going on with the AI ​​system? It's not responding accurately and restricted topics have disappeared. This feature was very good. Please update on this and fix it soon.

When the AI ​​system receives audios, it responds without any sense and does not respect the training.

Okay, we will check the matter as soon as possible.

Thank you

At this moment Image and audio isn't analyze by AI Assistant. But good news is we have already implemented the Image, Audio, Video analysis by AI Assistant and we will release it with in few days.

And about restricted keyword disappear, it's expected behavior when you enable intent detection. Because in intent detection you can provide restricted topics in better way and AI will analyze it better and set action like predefined message flow.

Thanks

Ok, a client's account still shows the restricted keywords. In my admin account it doesn't.

Also, the bot's response keywords don't differentiate between string match or exact match.
So it tests it by sending an audio. Me and a client respond to audios. Not to photos.

It’s possible that your client is still seeing the options due to a cache issue. If they log out and log back in or perform a hard refresh, the issue should be resolved. Instead of restricted keywords, we recommend using intent detection, which provides a more effective solution.

Both String Match and Exact Match keywords should function as expected. You can watch this video to learn more about how they work:
https://www.youtube.com/watch?v=_f8OlZj9puc


If you encounter any further issues, please feel free to open a support ticket, and our team will be happy to assist you.

Thank you for choosing BotSailor!