Carousel Bot flow not sending - gives error

Sending the carousel bot flow is not working from the live chat or even when subscriber clicks a button that should trigger it - i have attached the error it shows. Please work on this as it is urgent. The error: https://imgur.com/tkv4oA7

Hello Sepi Business, Kindly open a ticket on our support desk and include your login details. We need to review the issue directly from your account to understand why it’s not functioning as expected. Without accessing your account, it’s challenging to pinpoint the problem. Please open a ticket at your earliest convenience. Thank you!

I have opened the ticket

When you send a product template from a sequence the chat is bugged and does not show the history.

Product bots or product templates are not displayed on Android, the catalog appears black

Please fix

Dear Admin, Please open a support ticket and provide us with more details about your issue. The original problem mentioned in this thread was resolved when the images were re-uploaded. Thank you for your cooperation! Best regards.

I have an open ticket for several days. I have also reported this via WhatsApp several days ago with photos and videos of the problem