#1275-Website Live Chat Noticed Bugs

Raj 1 year ago

Hi , I tested the Website Live chat, its nice but i hope its not fully completed, lot's of things to implement , here are the few things i had noticed Admin Panel : 1. Can't add name to that particular Chat 2. Resolve Option is Not available 3. Canned response / is not available 4. After Adding the Email id , there is no save button 5. custom fields adding via livechat not available 6. reply to the message is not available Website Live chat ( customer end ) : 1. User's are not getting Notification if we send a message 2. Record Audio is Not Working 3. UI is Not that Much Good , Kindly Checkout Crisp , Livechat.com for UI reference 4. Load more is there as static , no need of that if there is no data means right , kindly remove that 5. Currently, the chatbot carousel displays one item at a time, making it look more like a slider. To enhance visibility and usability, update the carousel to display 2–3 items at once. This approach will make it clear that it’s a scrollable carousel, similar to the Instagram style, where users can swipe or scroll horizontally to view more items. 6. In Presist Menu added the URLs is not opening Also Provide a SDK to Integrate in Android and IOS apps , so it will be advantage option for us, thank you Kindly Provide a Update on this Thank you

We are considering it and update the website chatbot gradually to make it more perfect soon. Thanks