Website Live Chat Noticed Bugs
Raj
Hi , I tested the Website Live chat, its nice but i hope its not fully completed, lot's of things to implement , here are the few things i had noticed
Admin Panel :
1. Can't add name to that particular Chat
2. Resolve Option is Not available
3. Canned response / is not available
4. After Adding the Email id , there is no save button
5. custom fields adding via livechat not available
6. reply to the message is not available
Website Live chat ( customer end ) :
1. User's are not getting Notification if we send a message
2. Record Audio is Not Working
3. UI is Not that Much Good , Kindly Checkout Crisp , Livechat.com for UI reference
4. Load more is there as static , no need of that if there is no data means right , kindly remove that
5. Currently, the chatbot carousel displays one item at a time, making it look more like a slider. To enhance visibility and usability, update the carousel to display 2–3 items at once. This approach will make it clear that it’s a scrollable carousel, similar to the Instagram style, where users can swipe or scroll horizontally to view more items.
6. In Presist Menu added the URLs is not opening
Also Provide a SDK to Integrate in Android and IOS apps , so it will be advantage option for us, thank you
Kindly Provide a Update on this
Thank you
Admin Panel :
1. Can't add name to that particular Chat
2. Resolve Option is Not available
3. Canned response / is not available
4. After Adding the Email id , there is no save button
5. custom fields adding via livechat not available
6. reply to the message is not available
Website Live chat ( customer end ) :
1. User's are not getting Notification if we send a message
2. Record Audio is Not Working
3. UI is Not that Much Good , Kindly Checkout Crisp , Livechat.com for UI reference
4. Load more is there as static , no need of that if there is no data means right , kindly remove that
5. Currently, the chatbot carousel displays one item at a time, making it look more like a slider. To enhance visibility and usability, update the carousel to display 2–3 items at once. This approach will make it clear that it’s a scrollable carousel, similar to the Instagram style, where users can swipe or scroll horizontally to view more items.
6. In Presist Menu added the URLs is not opening
Also Provide a SDK to Integrate in Android and IOS apps , so it will be advantage option for us, thank you
Kindly Provide a Update on this
Thank you
We are considering it and update the website chatbot gradually to make it more perfect soon.
Thanks
Thanks