Issue in WhatsApp livechat
The WhatSapp live chat is no longer ordering the list of chats correctly according to the latest messages. It is now just random order. Please fix.
Thank you for opening this thread and bringing this issue to our attention. We sincerely apologize for the inconvenience you’ve experienced. We truly appreciate you highlighting this matter, and we’ll investigate it thoroughly to identify the cause. Once we have an update, we’ll inform you right away. Thank you for your understanding and patience.
Yes even recent chat showing 2 times need to refresh windows than works. so please fix ASAP. Thank you
Any Update on This
Currently it's showing by order subscriber reply time. Thats why you looks like that. Right now the sorting is different than before as per our customer request that is now sorting by subscriber last reply instead of engagement from any end. However in next update we are going to to provide option to select both order. Thanks