Team Monitoring
mrmuhib
In Admin Dashboard Team Monitoring.
Is it possible to see what team members are doing? How many conversations does one person manage?
Is it possible to see what team members are doing? How many conversations does one person manage?
Dear mrmuhib,
Thank you for your suggestion! Currently, BotSailor does not include a dedicated Team Monitoring feature in the Admin Dashboard to track individual team member activities like the number of conversations managed. However, we recognize the value of such a feature, especially for teams looking to monitor performance and improve customer support efficiency.
We are happy to let you know that your feedback has been noted, and we will evaluate the possibility of implementing this feature in a future update. The envisioned functionality could include:
Viewing the number of conversations managed by each team member.
Tracking response times and activity logs for better performance analysis.
Generating reports for individual team contributions.
Your input helps us shape BotSailor into a more powerful tool for your needs. Please feel free to share any additional details or suggestions about how you envision this feature working, so we can better tailor it to your requirements.
Thank you for being an active member of the BotSailor community!
Warm regards,
The BotSailor Team
Thank you for your suggestion! Currently, BotSailor does not include a dedicated Team Monitoring feature in the Admin Dashboard to track individual team member activities like the number of conversations managed. However, we recognize the value of such a feature, especially for teams looking to monitor performance and improve customer support efficiency.
We are happy to let you know that your feedback has been noted, and we will evaluate the possibility of implementing this feature in a future update. The envisioned functionality could include:
Viewing the number of conversations managed by each team member.
Tracking response times and activity logs for better performance analysis.
Generating reports for individual team contributions.
Your input helps us shape BotSailor into a more powerful tool for your needs. Please feel free to share any additional details or suggestions about how you envision this feature working, so we can better tailor it to your requirements.
Thank you for being an active member of the BotSailor community!
Warm regards,
The BotSailor Team
Is it possible to see how many Conversations are pending And Solved? Like Teckting System?
Example of scenario------
I have four team members. Two members start working from 10 AM to 3 PM & there are 10 Conversations Pending, and others Start from 3 PM to 11 PM When they Start working at 3 PM it's easy to close this conversation. I want to monitor how many conversations are Pending & Solved by each team member.
It's very important for managing team members.
Example of scenario------
I have four team members. Two members start working from 10 AM to 3 PM & there are 10 Conversations Pending, and others Start from 3 PM to 11 PM When they Start working at 3 PM it's easy to close this conversation. I want to monitor how many conversations are Pending & Solved by each team member.
It's very important for managing team members.
Dear mrmuhib,
Thank you for your suggestion! Currently, BotSailor doesn’t show pending and solved conversations for each agents like a ticketing system. However, we recognize its importance for team management and are exploring adding a Conversation Management Dashboard in future updates. This will include tracking pending and resolved conversations by team members and provide better monitoring.
We appreciate your feedback and will keep you updated on developments. Let us know if you have more suggestions!
Best regards,
The BotSailor Team
Thank you for your suggestion! Currently, BotSailor doesn’t show pending and solved conversations for each agents like a ticketing system. However, we recognize its importance for team management and are exploring adding a Conversation Management Dashboard in future updates. This will include tracking pending and resolved conversations by team members and provide better monitoring.
We appreciate your feedback and will keep you updated on developments. Let us know if you have more suggestions!
Best regards,
The BotSailor Team