We can reply to click the forward icon from customer chat.... but sometime we also have to reply on our own msz but that option not there.

https://prnt.sc/6hZDKywrH8Qc

Hi Faizal,

Thank you for bringing this to our attention! We understand that having the option to reply to your own messages in the chat can be useful in certain situations. Currently, BotSailor allows replies only to customer messages, and we don’t yet have the option to reply to messages sent from the agent side.

We're constantly working to improve our platform based on user feedback, and we’ll definitely consider adding this feature in future updates. Your suggestion is valuable to us, and we’ll make sure it reaches our development team for review.

In the meantime, if there’s anything else we can assist with or if you have further suggestions, feel free to let us know. We’re here to help!

Best regards,
The BotSailor Team

Thank you so much for considering it

We have good news for you. We are in the process of developing this feature. We will let you know when this will be available.

Thank you

Thank you sir

We’re pleased to inform you that the Own Chat Forward Reply feature has been implemented. Please feel free to check it out.

Thank you!

Thank you so much.